Refund policy

Return and Refund Policy

Satisfaction Guaranteed

At PawsBlvd, your satisfaction is our top priority. We understand that sometimes a product may not be exactly what you expected. That's why we offer a hassle-free return and refund policy.

30-Day Return Window

• Time Frame: You have 30 days from the date of delivery to initiate a return.
• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: Please provide a receipt or proof of purchase.

Steps to Initiate a Return

1. Contact Us: Reach out to our customer service team to initiate the return process.
2. Return Authorization: We will provide you with a return authorization and instructions on where to send the returned item.
3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Tracking: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

• Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds

• Check Bank Account: If you haven’t received a refund yet, first check your bank account again.
• Contact Credit Card Company: It may take some time before your refund is officially posted. Next, contact your credit card company.
• Contact Bank: If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pawsblvd.com

Exchanges

• Defective or Damaged: If you need to exchange an item due to defect or damage, send us an email at hello@pawsblvd.com, and we will provide you with exchange instructions.

Gifts

• Gift Return: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.